Crisis Management
An Immediate Response to the Pasadena Wildfire Crisis
David, 77 Years Old, Pasadena
SITUATION
Due to a massive wildfire in their area, Margaret was forced to evacuate her home in Pasadena, leaving behind essential dementia medication for her husband, David. Although their house remained intact, the National Guard had placed the neighborhood under lockdown, preventing access. David, in his mid-70s, had been without his medication for four days, leading to increasing volatility and hostility. With no way to contact his doctor and the local pharmacy likely destroyed by the fire, the situation had become urgent and required immediate assistance.
CHALLENGES
Wellworth coordinated with the Lifestyle Director and their MFO Advisor to assess the risks and identify solutions. Dr. Abe Warshaw, Senior Physician at Wellworth and an experienced leader in emergency medicine, joined the call immediately with the family office and client to provide his expertise. Dr. Warshaw quickly recognized several critical healthcare risks facing the client. Alone in an unfamiliar environment without his wife, he lacked access to his prescribed dementia medication, and with his pharmacy likely destroyed and his physician unreachable, obtaining a refill was challenging. Additionally, he did not know the names or dosages of his medications, and his condition was rapidly deteriorating.
SUPPORT
Wellworth contacted the CEO of a top homecare agency in Los Angeles, securing a nurse for an on-site evaluation within hours. Simultaneously, they engaged a trusted firm to access the client’s Medicare portal, retrieving critical details about his physicians, medications, and treatment history. Soon, the nurse assessed the client, confirming he was safe but required monitoring and medication. Wellworth then quickly identified a health insurance provider capable of retrieving his prescription records, and soon they arranged a virtual consultation with a leading private urgent care provider. Armed with the necessary information, the physicians promptly prescribed the needed medications, ensuring the client’s stability and care.
RESULT
Medications were delivered to the client at the hotel where David was sheltering and administered. In this instance, the client experienced seamless care without added financial stress, knowing their family office had already prioritized their health and wellness by securing Wellworth’s expertise.